Frequently asked questions
How do I pay for the Essentials or Premium plan?
You can pay with a credit card or via net banking (if you're in the United States). We will renew your subscription automatically at the end of every billing cycle.
Can I cancel my Essentials or Premium plan subscription at any time?
Yes. You can cancel from your account settings at any time, and you'll keep access until the end of your current billing period. There are no cancellation fees.
We need to add new users to our team. How will that be billed?
New users are added on a prorated basis for the remainder of your current cycle, then billed at the standard per-seat rate going forward. You can add or remove seats anytime from your team dashboard.
My team wants to cancel its subscription. How do we do that? Can we get a refund?
A team admin can cancel from the billing settings. Cancellations take effect at the end of the current period. Refunds are available within 14 days of your initial purchase, just reach out to our support team and we'll take care of it.
Do you offer discounts for non-profit organizations or educational institutions?
Yes! We offer special pricing for registered non-profits and accredited educational institutions. Contact us with proof of your status and we'll set you up with a discounted plan.
