Privacy policy

Privacy policy

Last updated: November 23, 2024

When you visit diamondlleaf.com (the "Site"), use our services, or make a purchase from us, or interact with us in any other way about the Site (collectively, the "Services") Diamond Lleaf (the "Site", "we", "us", or "our") gathers, uses, and discloses your personal information. Whether you are a client, website visitor, or any person whose information we have acquired in accordance with this Privacy Policy, "you" and "your" refer to you as the user of the Services for the purposes of this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically for operational, legal, or regulatory purposes, as well as to reflect modifications to our practices. We will update the "Last updated" date, display the updated Privacy Policy on the Site, and take any additional actions mandated by the relevant legislation.

How We Collect and Use Your Personal Information

We gather personal data about you from a number of sources, as listed below, in order to deliver the Services. Depending on how you engage with us, we gather and use different types of information.

Apart from the particular purposes mentioned below, we might use the data we gather about you to get in touch with you, deliver or enhance the Services, meet legal requirements, enforce any applicable terms of service, and safeguard the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The kinds of personal data we collect about you are determined by your interactions with our site and services. The phrase "personal information" refers to any data that can be used to identify, relate to, describe, or otherwise be connected to you. The categories and particular kinds of personal data we gather are explained in the sections that follow.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact detailsincluding your name, address, phone number, and email.
Order informationincluding your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account informationincluding your username, password, security questions and other information used for account security purposes.
Customer support informationincluding the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

Additionally, we could gather some information regarding your interactions with the Services automatically ("Usage Data"). We may use pixels, cookies, and related technologies to accomplish this ("Cookies"). Usage Data may include details about your device, browser, network connection, IP address, and other information about how you interact with the Services. Usage Data may also contain details about how you access and utilize our Site and your account.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services.In order to fulfill our obligations under our contract with you, we use your personal information to provide you with the Services, which include processing payments, fulfilling orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.
Marketing and Advertising.For marketing and promotional purposes, we might use your personal information to show you ads for goods and services and to send you marketing, advertising, and promotional messages via email, text message, or postal mail. To better customize the Services and advertising on our Site and other websites, we might use your personal information.
Security and Fraud Prevention.To identify, look into, or take action on potential fraudulent, unlawful, or harmful activities, we use your personal information. You are in charge of protecting your account information if you decide to use the Services and create an account. It is strongly advised that you keep your password, username, and any access information private. Contact us right once if you think your account has been compromised.
Communicating with You and Service Improvement.We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

We utilize cookies on our site, just like many other websites. We use cookies to power and enhance our Site and Services (including to remember your actions and preferences), run analytics, and gain a better understanding of how users interact with the Services. In order to better customize the services, goods, and advertising on our site and other websites, we might also allow third parties and service providers to use cookies on our site.

Although the majority of browsers allow cookies by default, you have the option to modify your browser's settings to refuse or delete cookies. Please be aware that clearing or blocking cookies may have a detrimental effect on your user experience and may result in some services—including general functionality and specific features—not functioning properly or at all. Furthermore, blocking cookies does not totally stop us from sharing information with outside parties, such our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Links to websites or other online platforms run by third parties may be available on our site. If you click on links to websites that are not under our control or affiliation, you should read their terms and conditions, including their privacy and security policies. The correctness, completeness, and dependability of the information on these websites, as well as their privacy and security, are not guaranteed by us, and we bear no duty for them. In addition to being accessible to other users of the Services and/or users of those third-party platforms, information you submit in public or semi-public settings, such as on third-party social networking sites, may also be used by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

Children are not supposed to use the services, and we don't intentionally gather any personal data about them. If you are the parent or guardian of a child who has given us their personal information, you can request that it be removed by contacting us using the information below.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

You may be entitled to some or all of the following rights about your personal information, depending on where you live. These rights are not unqualified, though, and they might only be applicable in specific situations. In some of these situations, we might be able to refuse your request as allowed by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

You won't face discrimination from us if you use any of these rights. Before giving a thorough response to the request, we might need to get information from you, like your email address or account details, to confirm your identity. To exercise your rights, you can appoint an authorized agent to submit requests on your behalf in compliance with the relevant laws. We will need proof that you have given the agent permission to act on your behalf before we will accept such a request, and we may ask you to personally confirm your identification. As required by the relevant law, we will reply to your request as soon as possible.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information outside of Europe unless the data transfer is to a nation that has been found to offer an adequate level of protection, we will rely on established transfer mechanisms such as the European Commission's Standard Contractual Clauses or any comparable contracts issued by the relevant competent authority of the UK, as applicable. When you visit, utilize, or make a purchase from diamondlleaf.com (the "Site") or interact with us in any other way about the Site (collectively, the "Services"), we (the "Site", "we", "us", or "our") gather, use, and disclose your personal information. "You" and "your" refer to you as the Service's user, regardless of whether you are a client, website visitor, or another person whose information we have collected pursuant to this Privacy Policy.