Privacy policy

Last updated: November 23, 2024

Welcome to Diamond Lleaf (the "Site," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit diamondlleaf.com (the "Site") or use our services (the "Services"). Please take a moment to review this Privacy Policy carefully.

By accessing or using our Services, you agree to the collection, use, and sharing of your personal information as described here. If you disagree with this policy, please refrain from using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational practices. Any updates will be posted on this page with a revised "Last updated" date.

2. How We Collect and Use Your Personal Information

We gather personal information from several sources to provide our Services. Depending on your interactions with us, the information we collect may vary.

A. Information You Provide Directly

When you engage with us through our Services, you may provide personal details, such as:

  • Contact Information: Name, email, phone number, address.
  • Order Information: Billing/shipping address, payment details, email, and phone number.
  • Account Information: Username, password, security questions.
  • Customer Support: Any information you share when contacting us for assistance.

B. Usage Information

We may collect data on how you interact with our Site, including:

  • Device details, IP address, browser type, and operating system.
  • Pages visited and how you navigate through our Site.
  • Data collected via cookies, pixels, and similar technologies to improve the experience and analyze usage patterns.

C. Information from Third Parties

We may also receive information from third parties, such as:

  • Payment Processors: To process transactions securely.
  • Advertising and Analytics Partners: To enhance marketing efforts and understand user behavior.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • Providing Services: Fulfilling orders, processing payments, and managing your account.
  • Marketing & Advertising: Sending promotional messages or ads, tailored to your interests.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activities.
  • Customer Support: Responding to inquiries and improving your experience.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us remember your preferences, analyze usage, and provide personalized services and ads.

You can choose to disable cookies through your browser settings, but doing so may affect the functionality of the Site and some features may not work as intended.

5. How We Share Your Information

We may disclose your personal information to third parties in specific situations, including:

  • Service Providers: Vendors handling payment processing, customer support, and other services.
  • Business Partners: For marketing, advertising, and promotional purposes.
  • Legal & Security Reasons: To comply with legal obligations or protect the rights and safety of our users.

We do not sell or share your personal information for purposes beyond those described here.

6. Third-Party Links

Our Site may contain links to third-party websites. Please be aware that these sites have their own privacy policies, and we are not responsible for their practices. Review their privacy terms before providing any personal information.

7. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us to have it removed.

8. Security of Your Information

While we take reasonable steps to protect your personal information, no security system is perfect. We recommend you avoid sharing sensitive data via unsecured channels. We will retain your personal information as long as necessary for legal, operational, or business purposes.

9. Your Rights Regarding Your Personal Information

Depending on your location, you may have the following rights:

  • Access: Request details about the information we hold about you.
  • Deletion: Ask us to delete your personal information.
  • Correction: Request corrections to any inaccurate data.
  • Portability: Receive a copy of your information in a usable format or transfer it to a third party.
  • Restriction: Request restrictions on how we process your data.
  • Withdrawal of Consent: Withdraw consent for certain processing activities.

If you wish to exercise these rights, please contact us through the details provided below.

10. Managing Communication Preferences

You can opt-out of promotional emails by using the "unsubscribe" link included in our emails. However, you may still receive transactional or non-promotional communications (e.g., about your account or orders).

11. International Data Transfers

Your personal information may be transferred and stored outside the country where you reside. If you live in Europe, we will ensure that proper safeguards are in place when transferring your data internationally.

12. Complaints

If you have concerns about how we handle your personal information, please contact us. If you're not satisfied with our response, you may lodge a complaint with your local data protection authority.